RETURN POLICY


RETURN POLICY

Maréna Beauté return period is 14 days. Maréna Beauté shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. Maréna Beauté will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Maréna Beauté have informed you about the product.

You do not qualify for our return policy if:

  • The seal of authentication of the product has been broken/opened.
    When returning a product/service:
  • You are obliged to keep the product/service in the same condition as when delivered.
    You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

 

Exchanges
If a product is defective due to manufacturing problem or if we have delivered the wrong product, of course you have the right to return the product to us. We will compensate you for your expenses for returning the product to us. We will replace the product to a new product, but if the product is out of stock we repay you the amount. Please note that we don’t refund the original shipping cost.